FAQ

1. Are all the arrangements delivered by Floraweb natural?

Yes, all the flowers and foliage delivered by Floraweb are natural. We also stress that because we work with carefully selected local florists, the arrangements are made with high-quality fresh flowers.

2. Are the arrangements delivered in exactly the same formats and with the same varieties of flowers as shown in the photos, to any location?

The photos presented on the website are illustrative. We will do our utmost to deliver items that are as similar as possible to the photos. However, we would like to reiterate that there may be variations according to local culture, species of flowers produced in the region, seasonality, etc., but you can ensure that some characteristics are maintained, such as the colors you prefer. We reiterate that if any type of flower shown in the photo or described in the item is missing, it will be replaced by other flowers of equal or greater value.

3. How do I order an arrangement or product that isn't on the website?

It is possible for us to deliver products that are not listed on our website, as long as the request is made at least 24 hours in advance for deliveries in Brazil and 48 hours in advance for deliveries abroad. Contact Floraweb and request a quote for flowers or baskets as you wish, we will do our best to make your order personalized (please read more about this in the answer to Question 2).

4. Are there any other additional costs besides the prices of the products shown?

For total order values over R$ 350.00, shipping is free. Below this amount, a flat rate of R$ 30.00 is charged for deliveries abroad and R$ 14.90 for deliveries in Brazil. In addition, we offer a free message for you to send to the recipient with up to 175 characters.

5. What are the payment methods?

The payment methods accepted by Floraweb are VISA, MASTERCARD, DISCOVER, ELO, AMEX and DINERS credit cards, VISA ELECTRON debit cards (issued by Bradesco) and MASTERCARD MAESTRO, as well as bank deposits and boleto bancário. Find out more about our payment methods by clicking here.
Only after payment has been confirmed will Floraweb begin delivery procedures. In the case of payment by credit card, this confirmation is immediate. If you pay by bank slip, it can take up to 3 working days for the bank to inform Floraweb that payment has been made. In the case of deposits and/or transfers (ATM deposits can also take up to 3 working days to confirm), proof of payment must be sent to Floraweb via e-mail to floraweb@floraweb.com.br .

6. What does it mean to have an order Awaiting Payment Verification or Confirmed? When do I know my order has been delivered?

Your order will remain in Awaiting Payment Verification status until we validate your credit/debit card payment or identify your bank deposit or boleto payment. Once the order status is changed to Confirmed, it means that it has been sent to our local florists to be delivered on the chosen date. Only after we receive delivery confirmation will the status change to Delivered. Delivery confirmation usually takes place 24 hours after the delivery date.

7. Is it possible to cancel an order?

Cancellation is possible before the order is confirmed by contacting contato@floraweb.com.br. Cancellation is no longer possible once the order has been processed.

8. What is Floraweb's delivery policy?

Floraweb has a table with deadlines, which vary according to the address/country of destination of the flower delivery. Check out our full Delivery Policy by clicking here.

9. Can I deliver on Saturdays, Sundays and public holidays?

Deliveries on Saturdays after 12 noon, Sundays and local public holidays are subject to availability in the region of destination, in some countries Sunday delivery is possible. If you have any questions, please contact us through our customer service channels.

10. How does hotel delivery work?

Deliveries to hotels, lodgings, etc. are made during business hours, in the morning (8:00 a.m. to 1:00 p.m.) or afternoon (1:00 p.m. to 6:00 p.m.), from Monday to Saturday. Deliveries on Saturdays, especially after 12 noon, Sundays and local holidays are subject to confirmation in the region of destination. It is necessary to inform the name of the person making the reservation and the names of possible companions. When finalizing your order, please state in the Delivery Remarks field in whose name the booking is made. This is a very important detail for our florist to be able to deliver successfully. Floraweb does not have access to hotel rooms, so the flowers will be left at reception to be delivered to the recipient. From the moment the flowers are left at the hotel reception, the responsibility passes to the hotel, exempting Floraweb from any compensation due to non-delivery in the event of a mismatch.

11. How do I contact Floraweb?

The communication channels available for contact can be obtained by clicking here.

12. How does delivery to funerals, wakes, cemeteries, churches, temples, synagogues or cremation homes work?

Deliveries of flower arrangements or funeral wreaths abroad are also complex and delicate, due to the time of great sadness in the family.
The delivery of these items usually takes place in funeral homes, churches, temples, mosques, synagogues, cremation homes or cemeteries. In these places, funeral flowers can get mixed up with other flowers, and messages from the card are sometimes lost.
FloraWeb is responsible for delivering to the address of the funeral location, as specified in the order. After that, unfortunately we can no longer guarantee the destination of the flowers for the funeral, and our service ends at the time of delivery to the indicated location.

13. What happens if the recipient is not at the address given in the order when the flowers and baskets are delivered?

In general, our florists try to contact the recipient before the flowers are delivered, using a local telephone number, as long as this local number was provided by the sender in the order. In the event that the recipient of the flowers is not on site, we would like to point out that it is a very common practice among florists in North America, Europe, Asia and Oceania to leave the product at the doorstep of the person receiving the flowers or basket.

14. How do I cancel a purchase made in the webshop? Until when can I request a refund?

a) The customer can cancel the order as long as the florist responsible for delivery has not yet made the product requested. Natural flowers are very perishable, they have been cut and the arrangement or bouquet assembled to order.

b) We would like to stress that natural flowers are perishable products and their durability is determined by various handling conditions, such as daily water changes, light and ventilation in the place where the flowers will be kept, protection from exposure to sunlight, etc., so we cannot guarantee a time frame for their survival.

c) To request cancellation, our contact channels are:
Phone: (11) 3280-8066
WhatsApp: +55 (48) 9 9175-4196 / +55 (48) 9 9139-7190
E-mail: floraweb@floraweb.com.br
Skype: floresparaomundo

15. How long does it take to cancel my order? How is the amount paid refunded?

Cancellation is immediate, as long as the florist responsible for delivery has not yet made the requested product.
You can choose between refunding the amount by credit card (if the payment was made by credit card), depositing it in an account (if the payment was made by credit card or bank slip) or receiving coupons to use on future purchases on our website. When necessary, FloraWeb has up to 30 (thirty) calendar days to refund the amount paid. We will refund the amount as soon as possible, however in the case of payments received by card Floraweb does not have full control over the process, as we depend on the support of the companies that issue the cards, and there are often delays in carrying out the procedure on the part of these companies.

16. How do I exchange a product purchased through the webshop? Until when can I request an exchange?

Exchanges can be made as long as the florist responsible for delivery has not yet made the product already ordered.
To request an exchange, our contact channels are:

Phone: (11) 3280-8066
WhatsApp: +55 (48) 9 9175-4196 / +55 (48) 9 9139-7190
E-mail: floraweb@floraweb.com.br
Skype: floresparaomundo