FAQ

1. Are all the arrangements delivered by Floraweb natural?

Yes, all flowers and foliage delivered through Floraweb are natural. We also emphasize that because we work with carefully selected local florists, the arrangements are made with fresh, high-quality flowers.

2. Are the arrangements delivered in exactly the same formats and with the same varieties of flowers as shown in the photos, to any location?

The photos presented on the website are illustrative. We will do our best to deliver as similar as possible to the photos, however, we reiterate that there may be variations according to the local culture, species of flowers produced in the region, seasonality, etc., but you can ensure that some characteristics are maintained, such as the colors of your preference. We reiterate that in the case of the lack of any type of flower displayed in the photo or described in the item, this will be replaced by other flowers of equal or greater value.

3. How do I order an arrangement or product that isn't on the website?

It is possible for us to deliver products that are not listed on our website, as long as the request is made at least 24 hours in advance for deliveries in Brazil and 48 hours in advance for deliveries abroad. Contact Floraweb and request a quote for flowers or baskets as you wish, we will do our best to make your order personalized (please read more about this in the answer to Question 2).

4. Are there any other additional costs besides the prices of the products shown?

For total order values above R$ 350.00, shipping is free. Below this value, a fixed fee of R$ 30.00 is charged for deliveries abroad and R$ 14.90 for deliveries in Brazil. In addition, we offer a free message for you to send to the recipient with up to 175 characters.

5. What are the payment methods?

The forms of payment accepted by Floraweb are VISA, MASTERCARD, DISCOVER, ELO, AMEX AND DINERS credit cards, VISA ELECTRON debit cards (issued by Bradesco) and MASTERCARD MAESTRO, as well as bank deposit and bank slip. Learn more details about our Payment Methods by clicking here.
Only after payment confirmation, Floraweb starts the procedures for delivery. In the case of payment by credit card, this confirmation is immediate. Paying by bank slip, the bank can take up to 3 business days to inform Floraweb that the payment has been made. In the case of deposits and/or transfers (deposits in ATMs can also take up to 3 business days for confirmation), the proof of payment must be sent to Floraweb through the e-mail floraweb@floraweb.com.br.

6. What does it mean to have the order Awaiting Payment Verification or Confirmed? When do I know that my order has been delivered?

Your order remains with the status Awaiting Payment Verification until we validate the payment by credit/debit card or identify your bank deposit or payment of the bank slip. Once the order status is changed to Confirmed, this means that it has been sent to our local florists, to be delivered on the chosen date. Only after we receive the delivery confirmation will the status change to Delivered. Delivery confirmation usually occurs 24 hours after the delivery date.

7. Is it possible to cancel an order?

Before the order confirmation, it is possible to cancel it through contact in the email contato@floraweb.com.br. After the order is processed, it is no longer possible to cancel it.

8. What is Floraweb's delivery policy?

Floraweb has a table with deadlines, which vary according to the address/country of destination of the delivery of flowers. Check out our complete Delivery Policy by clicking here.

9. Can I deliver on Saturdays, Sundays and public holidays?

Deliveries on Saturdays after 12:00 hours, on Sundays and local holidays are subject to availability in the destination region, in some countries it is possible to deliver on Sundays. If in doubt, please contact us through our service channels.

10. How does hotel delivery work?

Deliveries to hotels, accommodations, etc. are carried out during business hours, in the morning (8:00 am to 1:00 pm) or afternoon (1:00 pm to 6:00 pm), from Monday to Saturday. Deliveries on Saturdays, especially after 12:00 hours, on Sundays and local holidays are subject to confirmation in the destination region. It is necessary to inform in whose name the reservation is and the name of possible companions. When finalizing your order, please inform in the field Delivery Notes, in whose name the reservation is, this is a very important detail for our florist to be able to make your delivery successfully. Floraweb does not have access to the hotel rooms, so the flowers will be left at the reception for delivery to the recipient. From the moment the flowers are left at the hotel reception, the responsibility passes to the hotel, exempting Floraweb from compensation for non-delivery in the event of a mismatch.

11. How do I contact Floraweb?

The communication channels available for contact can be obtained by clicking here.

12. How does delivery to funerals, wakes, cemeteries, churches, temples, synagogues or cremation homes work?

Deliveries of flower arrangements or funeral wreaths abroad are also complex and delicate, due to the moment of great sadness in the family.
The delivery of these items usually takes place in funeral homes, churches, temples, mosques, synagogues, cremation houses or cemeteries. In these places, funeral flowers can be mixed with others, and card messages are sometimes lost.
FloraWeb is responsible for delivering to the address of the funeral location, as specified in the order. After this, unfortunately, we can no longer ensure the destination of the flowers for the funeral, with our service ending at the time of delivery at the indicated location.

13. What happens if the recipient is not at the address given in the order when the flowers and baskets are delivered?

In general, our florists try to contact the recipient before the delivery of the flowers, by means of local telephone, provided that this local number has been made available by the sender in the order. In the case of the recipient of the flowers not being at the location, we emphasize that it is very common practice among florists in North America, Europe, Asia and Oceania to leave the product at concierge desks, neighbors, or even at the door of the house of the person who will receive the flowers or basket.

14. How do I cancel a purchase made in the online store? Until when can I request a refund?

a) The customer can cancel the order as long as the florist responsible for the delivery has not yet made the requested product. Natural flowers are very perishable, they were cut and the arrangement or bouquet assembled to measure especially to meet your request.

b) We would like to stress that natural flowers are perishable products and their durability is determined by various handling conditions, such as daily water changes, light and ventilation in the place where the flowers will be kept, protection from exposure to sunlight, etc., so we cannot guarantee a time frame for their survival.

c) To request cancellation, our contact channels are:
Phone: +55 (48) 9 9175-4196
WhatsApp: +55 (48) 9 9139-7190
E-mail: floraweb@floraweb.com.br
Skype: floresparaomundo

15. After cancellation by withdrawal, how long is my order canceled? How is the refund of the amount paid made?

Cancellation is immediate, provided that the florist responsible for the delivery has not yet made the requested product.
You can choose between refund of the amount by credit card chargeback (if payment has been made by card), deposit into an account (if payment has been made in this way or bank slip) or receipt of coupons to use in future purchases on our website. When necessary, FloraWeb has up to 30 (thirty) calendar days to make the refund of the amount paid. We will refund the amount as quickly as possible, however in the case of payments received via card Floraweb does not have total control over the process, as we depend on the support of the card issuing companies, and there are often delays in carrying out the procedure by these companies.

16. How do I exchange a product purchased through the online store? Until when can I request the exchange?

Exchanges can be made as long as the florist responsible for delivery has not yet made the product already ordered.
To request an exchange, our contact channels are:

Phone: +55 (48) 9 9175-4196
WhatsApp: +55 (48) 9 9139-7190
E-mail: floraweb@floraweb.com.br
Skype: floresparaomundo